Q&A
Go through the Q&A, you will probably find the answer to your question.
For any other question, please feel free to contact me !
Is the first appointment binding ?
Absolutely not ! The first appointment is free and non-binding, just like the quotation. You are free to refuse or accept the quotation and allow me to create and organise your trip.
Do you take a commission ? How do you get paid ?
I do not take any commission on accommodations, transportation or other. The only payment I get is through your payment of the indicated price on your quotation. Once my services are paid for, the remaining expenses will be different and fluctuate depending on your personnal choices of accommodation / transport.
Therefore, I have no interest in choosing and presenting expensive hotel for example. Everything is being selected according to your needs, preferences and budget.
Is the Imaginarium Travels' price included in the budget and estimation ?
Yes !
When I send you your quotation, the indicated price is also included in the estimated global cost of the trip sent along the quotation. So, let’s say you have a budget of 2500€, and the estimated cost is between 2300~2400€, the price of my services is included in that estimated cost. No surprise fees !
What does a travel planner's service includes ?
At Imaginarium Travels, the service includes :
- Every interaction (through the phone, email, facetime and/or face to face)
- The initial research to decide if the project is doable, and if so, the global cost estimate.
- All the reaserches on your destination
- A complete travel guide with :
- Different accomodation options
- Different transportation options
- A complete introduction of each place and/or steps of the trip.
- Activities ideas, must see / do visits
- Restaurants recommendations
- A day-to-day schedule idea.
- A personnalised and private google map.
Can the travel planner make the bookings for me ?
Unfortunately no. In France, the law forbids any travel planner to make a reservation on behalf of their clients, and we cannot ask for your bank informations either. Beware of the travel planner claming to make the reservations for you.
You will have, in your travel guide, all the links, ready to be booked. All you have to do is click, and book !
What if the hotel I wanted is no longer available ?
This situation could indeed happen. Which is why I always recommend booking as quickly as possible once you receive the propositions. However, if your favorite is unfortunately no longer available, I will make a second search and send you a new proposal, free of charge.
How do we pay ?
Very easily : through a wire transfer. This way, you don’t need to put your banking information online and there are no management fees.
An online shop might be available in the future, in order to make it easier to book, especially the travel guides sold seperatly.
Is it possible to book for a special event ?
Of course ! If you wish to make it a surprise for a birthday for example, a bachelor.ette party or even a honeymoon, feel free to contact me so we may talk about your project.
Can we have a printed travel guide ?
Your personnalised travel guide is, by default, sent as a PDF file in order to avoid unnecessary printing.
That said, it is absolutely possible to receive your printed guide. All you need to do is ask for that option when ordering. Please note that there is an extra cost for a printed version of your guide to cover the printing and postage fees.
You have other questions ? Feel free to contact me ! Either through email : daphne@imaginarium-travels.com or through the contact form.